Terms of Service
Last updated: December 2024
1. Membership Terms
By enrolling in our programs, you agree to these terms and conditions. Membership fees are payable in advance and are non-refundable except as specified below.
2. Payment Terms
- All prices exclude 5% VAT (added at checkout)
- Monthly fees are due on the 1st of each month
- Annual memberships include 1 month freeze period
- Late payment fees may apply after 7 days
3. Class Attendance
Students are expected to:
- Arrive on time for classes
- Wear appropriate training attire
- Follow instructor directions and safety protocols
- Respect fellow students and staff
4. Safety & Conduct
Safety is our top priority. Students must follow all safety guidelines and conduct themselves in a respectful manner. Violation of safety rules may result in suspension or termination of membership.
5. Refund Policy
- No refunds for unused classes or missed sessions
- Freeze periods available for annual memberships
- Medical emergencies may be considered for special circumstances
6. Holiday Schedule
We follow UAE public holidays. No classes will be held on official holidays. Make-up classes may be offered at our discretion.
7. Sibling Discounts
Sibling discounts apply as follows: 10% off for 2nd child, 15% off for 3rd child. Discounts apply to monthly and annual memberships.
8. Liability Waiver
Participation in martial arts activities involves inherent risks. By enrolling, you acknowledge these risks and agree to hold RAMA harmless for any injuries that may occur during training.
9. Contact Information
For questions about these terms, please contact us:
Email: contact@royalarsenal.club
Phone: +971 50 115 6988
Address: Warehouse 3, Plot 354-247, AH Building, Al Quoz 1, Sheikh Zayed Road, Dubai, UAE